Product Designer (Consultant, Experience & Design)

This role focuses on designing responsive, accessible, and user-centered workflows and webexperiences across desktop, tablet, and mobile, from initial concepts throughimplementation. Responsibilities include working closely with product managers, contentand service designers, software engineers, and business stakeholders to translate complexprogram requirements into intuitive user flows, wireframes, prototypes, and page layouts. The

role involves collaborating throughout the design and development process to ensuresolutions align with program requirements and user needs. While the primary focus is featuredelivery, the role also provides opportunities to utilize and contribute to the program's designsystem as needed during delivery.

The Consultant, Experience & Design role combines expertise in Content Design,Content Strategy, Product Design, Service Design, User Research, and UX leadership. This rolewill possess the necessary skills at an advanced level of proficiency for setting the vision,strategy, and systems that guide cross-functional design teams in creating scalable,impactful, and user-centered solutions. The role requires a balance of strategic foresight,design mentorship, and hands-on expertise to deliver high-quality products and services thatmeet user, customer, and organizational needs.

At Fearless, the consultant ensures that products and services are intuitive, accessible, and meet the needs of diverse users.This role will possess and/or develop the skills to be able to span the domains of Content Design, Product Design, Service Design, Content Strategy, and User Research at a practical application level of proficiency. This Consultant role will work on projects that allow them toimplement evidence-based solutions that balance organizational goals with user needs, while fostering inclusive and sustainable design practices across the organization.

Portfolio Submission

Please include a link to your portfolio with your application. Your portfolio helps our hiring team understand your previous work, design approach, and the role you played in creating solutions.

Your Responsibilities in this Role:

*Lead the design of intuitive user flows and website experiences across desktop, tablet,and mobile to support state government benefits delivery.

*Create sketches, wireframes, interactive prototypes, page layouts, and developer-readyspecs in Figma taking design ideas from concept to implementation.

*Apply established design system patterns and contribute reusable components backto the component library as project needs evolve.

*Translate user needs, business logic, information architecture, navigation, and contentrequirements into cohesive and intuitive user experiences.

*Integrate accessibility throughout the design process in partnership with accessibilityspecialists, ensuring designs meet WCAG 2.2 AA standards and any program-specificaccessibility requirements.

*Collaborate closely with Ruby on Rails and Salesforce engineers to validate technicalfeasibility, assess level of effort, and maintain design consistency throughdevelopment.

*Present design concepts to stakeholders, incorporate usability and customerfeedback, and iteratively refine designs through approval.

*Maintain clear component documentation and interaction guidance in Figma.

*Balance competing stakeholder needs while establishing scalable UX solutions thatcan be adopted across multiple teams and products.

*Ensure design decisions align with accessibility standards, usability best practices, andmodern web standards.

*Partner closely with Product Managers, Content and Service Designers, and Engineersthroughout discovery, design, implementation, and validation.

*Advocate for user-centered design principles while balancing technical constraintsand business objectives.

The Impact You Will Create in this Role:

Fearless Impact:

• Collaborates with cross-functional teams
• Earn the trust of your customers and teammates by delivering world-class services.
• Be reliable in completing assigned objectives on time.
• Alert your teammates and supervisor immediately when you think a deliverable is at risk.
• Gather intelligence and listen to what your client, other people within the customer's organization and other contractors say about your project, and report back to your Fearless teammates and supervisor (whether it's good, bad or just informational).

Fearless Customer Impact:

• Deliver expected outcomes that are intuitive, accessible, and aesthetically compelling
• Offer and implement innovative solutions that include design best practices, tools, and research methods
• Serve as a trusted advisor in your area of expertise

Project Skill and Experience Requirements:

*5+ years of experience in UX, Product Design, or Interaction Design.

*Strong understanding of human-centered design, information architecture,interaction design, and visual hierarchy.

*Experience designing for multi-step form flows, complex digital processes, ordata-heavy web interfaces.

*Strong experience designing responsive, component-based experiences acrossdesktop, tablet, and mobile.

*Advanced proficiency with Figma, including auto-layout, component libraries,interactive prototyping, and documentation for development handoff.

*Experience working within, applying, and contributing to enterprise or governmentdesign systems.

*Deep knowledge of accessibility standards, including WCAG 2.1/2.2, ARIA, keyboardnavigation, screen reader support, and inclusive design practices.

*Experience validating designs across browsers, devices, assistive technologies, andemail clients.

*Experience partnering with business stakeholders and other product teams tofacilitate design decisions through workshops or similar.

*Demonstrated ability to collaborate directly with engineers throughout active deliverycycles to ensure design feasibility, consistency, and quality.

*Excellent communication, documentation, and stakeholder management skills.

*Experience using modern design and collaboration tools such as Figma, FigJam, Jira,and Confluence.Preferred Experience

*Experience working on state government digital services, public benefits programs, orregulated public sector initiatives

*Experience facilitating and analyzing usability testing and translating feedback intoeffective design solutions.

*Experience writing content for digital platforms or experiences, such as UX copy, webpages, emails and SMS messages.

*Practical application of mobile-first design principles.

*Experience with USWDS and federal accessibility requirements.

*Knowledge of front-end implementation considerations (HTML, CSS, JavaScript)

*Experience designing multilingual and localization-ready user experiences.

Fearless Skills and Competencies

• Analytical Thinking:The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships, and draw logical conclusions to develop effective solutions.
• Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.
• Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.
• Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.
• Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations.
• Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.
• Environmental Awareness: Maintains awareness of external dynamics, power structures within client environments as well asregulatory trends and contract requirements that influence service delivery.

Required Level of Proficiency:

• Practical Application: You can complete tasks in the required competency/skill-based areas as requested. Help from an expert may be necessary from time to time, but you can usually perform the skill independently.

Physical Requirements:

• Ability to sit for extended periods while working on a computer or during meetings.
• Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.
• Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.
• Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).

Life at Fearless

We're a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better-for everyone.

But great tech is just part of the story. What really makes us Fearless is our Purple Culture.

What Makes Us Purple?

Being Purple means you:

• Are valued as a whole person-not just a job title
• Get matched with work that plays to your strengths and passions
• Are supported by coaches, not micromanagers
• Have the autonomy and clarity to make decisions and drive impact
• Join a community that celebrates equity, curiosity, and innovation
• Do work that matters-every day

We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work-while making space for what matters to you outside of it.

We're proud to be an equal opportunity employer. At Fearless, we're building a workplace that welcomes and respects everyone-across race, gender, age, religion, identity, background, and ability.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Compensation at Fearless

Fearless is committed to providing a competitive compensation package that will meet your current and future needs. Our philosophy is aimed at rewarding team member contributions, supporting long-term financial growth and security, and overall well-being.

We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless - regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate - is consistently paid fairly based on alignment to the needs and requirements of the role.

The salary range for this position is:

Minimum Salary: $77,326

Salary Midpoint: $100,524

Maximum Salary: $125,655

Hiring Range for Role: $77,326 - $115,000

*This position is eligible for a discretionary bonus based on individual and company performance criteria.

Benefits at Fearless

At Fearless, we take care of our team-because when you're supported, you can do your best work. We offer a flexible, family-friendly environment with benefits designed to support your health, growth, and life outside of work.

For Full-Time Team Members (Starting Day One):

• Flexible, life-friendly schedules
• 100% coverage for our medical HSA plan + HSA contributions
• Dental & vision covered 100% for you and your dependents
• Competitive premiums for HMO/PPO and dependent coverage
• 401(k) with 4% match & immediate vesting
• Paid Parental Leave and 12 weeks paid FMLA
• Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave
• Up to 15 days for Jury Duty and Bereavement Leave
• Education, wellness, and tech allowances
• Referral bonus: $6K-$12K for each successful referral
• Pet insurance & discount plans
• Employee Assistance Program (EAP)
• Legal support, life insurance, disability coverage
• Performance-Based Bonuses: We believe your impact should be recognized. Our bonus program rewards both shared company success and individual contributions. Learn more about our bonus incentives here.

Reasonable Accommodations

Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@fearless.tech.

So, What's Next?

We've refined our hiring approach to make sure every team member is a great fit for Fearless-and that we're a great fit for you, too. If there's alignment, we'll reach out to kick off the interview process. Depending on the role or project, your experience may vary slightly, but it typically includes:

1. Introductory Interview

You'll connect with a recruiter to:

• Build rapport and get to know each other
• Review your experience and skills
• Talk through salary expectations and role details
• Set expectations for the rest of the process

2. Technical Assessment

We'll invite you to complete a role-specific assessment to see your skills in action. This helps us keep our hiring process fair and consistent. You can learn more about what to expect here.

3. Skills + Business Fit Interview

This is where we dig deeper to:

• Review findings from any technical assessments
• Walk through situational and values-based questions
• Explore how your approach aligns with Fearless culture and project needs

Some roles may also include customer interviews based on specific project requirements in addition to background check and security clearance requirements.

Where You Can Build with Fearless

At Fearless, we strive to build a powerful and diverse team. We are currently licensed and set up to hire talented individuals residing in the following states:

Alabama, California, Delaware, District of Columbia, Florida, Georgia, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

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