Foods Team Lead - Part Time

PURPOSE: Act as a floor manager seeing to day to day needs of team members and the operation of the Foods Department. Lead the team by example in your approach to solving guest concerns and following department procedure.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Provide leadership to Foods team members emphasizing guest service, safety, and compliance with MOA policies and standards.

• Provide assistance to guests with complex needs that require a leader to resolve.

• Copy radio calls and prioritize tasks as they are communicated.

• Utilize provided radio to communicate and coordinate tasks with other team leads and supervisors.

• Maintain a calm and professional composure while handling guest concerns and complaints.

• Facilitate pre-shift meetings (Take5) which includes communicating relevant news and making independent decisions to ensure coverage at each location.

• Perform opening and closing procedures at Foods locations.

• Ensure sufficient stock of product at all open Foods locations.

• Manage certification paperwork and documentation following training sessions.

• Manage staffing levels and breaks according to department needs, including interdepartmental staffing.

• Operate the MOA point of sale system, including issuing refunds and other advanced POS operations.

• Address team member performance concerns, giving immediate feedback with a focus on improvement.

• Assist with documentation of team member performance issues, communicating with department supervisors as needed.

• Maintain and monitor equipment and notify supervisor when equipment needs repair or attention.

• Ensure safe handling of food and beverage products, complying with Minnesota Food Code.

• Maintain safety and cleanliness of the work area in compliance with the Minnesota Food Code and Mall of America's standards to reduce risk of foodborne illness.

• Act as a leader in safety during weather, lockdown and other security procedures.

• Serve as on-duty leader in the absence of a Foods Supervisor.

• Cross train with other MOA departments, and willing to regularly be assigned to assist as needed.

• Maintain overall safety and cleanliness for work area.

• Work a flexible schedule, including weekends, evenings, holidays, and high-volume days.

• Perform the duties of a Foods Cashier or Foods Cashier - Barista as needed.

• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be at least 16 years of age.

• Outstanding guest service skills.

• Excellent listening and written and verbal communication skills.

• Excellent organizational and task management skills.

• Ability to multi-task in a fast-paced environment.

• Basic math skills.

• Basic computer skills.

• Previous cash handling and point of sale experience preferred.

• Previous leadership experience preferred.

• Food safety knowledge preferred.

PHYSICAL JOB REQUIREMENTS:

While performing the duties of this job, the team member will frequently be required to speak and listen to guests in order to understand their needs and communicate a solution. Team member must also possess a level of hearing that will allow them to be aware of their surroundings and recognize when a guest needs their attention. Specific vision abilities required by this job include frequent close vision, peripheral vision, depth perception, and ability to adjust focus. Team members are required to be able to tolerate multiple sensory stimuli at once while performing their duties. These stimuli may include: loud auditory/noise, smells/olfactory, bright lights, colors, motion, hot/cold temperatures, and other visual stimuli.

• Walk: Occasionally, about 50% of the time

• Stand: Infrequently, about 30% of the time

• Sit: Rarely, about 5% of the time

• Bend/Stoop: Infrequently, about 15% of the time

• Kneel/Squat: Infrequently, about 15% of the time

• Climb: Rarely, about 5% of the time

• Reach above shoulders: Infrequently, about 15% of the time

• Reach at shoulders: Infrequently, about 15% of the time

• Reach at/below waist: Infrequently, about 15% of the time

• Lift/Carry

• Less than 10lb: Occasionally, about 50% of the time

• 11-25lb: Infrequently, about 25% of the time

• 26-50lb: Infrequently, about 25% of the time

• Over 50lb: Infrequently, about 25% of the time

• Push/Pull up to 100lb assisted: Infrequently, about 25% of the time

• Twist: Infrequently, about 20% of the time

• Dexterity: Continuously, about 90% of the time

• Use of both hands

Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.