Labor and Employment Operations Coordinator

Posting Date

General Purpose of the Job

Describe the primary purpose or scope of the job. What must be accomplished and why it is performed.

The Coordinator, Labor and Employment Operations position is a dual-function role responsible for performing routine tasks on a regular basis to provide operational and administrative support across the Workers' Compensation and Team Document Central (TDC) teams. Operating with close supervision and support, the Coordinator completes tasks accurately and efficiently, troubleshoots issues that arise in day-to-day work, and works to understand their root causes. This role involves documenting processes, leveraging tools to create efficiencies, and providing clear, organized, and concise information while collaborating with teammates and field leaders.

Essential Duties & Responsibilities

In order of significance, list the essential functions and responsibilities of the position. Do not include duties that are performed infrequently or require minimal time. All other duties are accounted for in "Other Duties as Assigned" which must remain on all Job Descriptions.

Workers' Compensation Support (50%)

• Inbox & Mail Management: Manage the daily operations of the Workers' Compensation shared inbox and perform weekly sorting, distribution, and follow-up for office mail, staying organized to manage stress effectively during high-volume periods.
• Reporting & Compliance: Generate, edit, and distribute regular compliance reports. Identify where processes were not followed and collaborate with the team to resolve any reporting breakdowns.
• Invoice & Settlement Processing: Process monthly claim funding and program management invoices accurately and efficiently. Facilitate signatures and payments for settlements
• Claims & Subpoenas: Respond to teammate subpoenas and requests by providing clear and concise information. Troubleshoot day-to-day issues by contacting Facility Administrators (FAs) and teammates to track down missing information and report unreported claims or unpaid medical bills to the carrier.
• General Administrative & Projects: Manage the team SharePoint site and one-off projects (e.g., state panel postings), leveraging technology to create efficiencies. Handle routine tasks such as booking conference rooms, meetings, ordering food/supplies, and managing expenses.
• Other duties as assigned.

Team Document Central Support (50%)

• Digital Teammate Files: Manage and fulfill teammate file requests accurately within established SLAs. Maintain digital job descriptions and document procedures to ensure files are routed to the correct manager for signature.
• Process Monitoring (Retention & Terminations): Monitor the TDC inbox to review retention bonus submissions in Workday and manage the monthly auto-termination process.
• Labor Posters: Monitor the inbox and vendor database to ensure all labor law poster services and shipments are up to date for all clinic locations, troubleshooting issues as they arise.
• Unemployment Administration: Scan and process all unemployment-related mail received at the Denver headquarters in an accurate and timely manner.
• Other duties as assigned.

Education and Requirements

Describe any required or preferred education and experience criteria (i.e. bachelor's degree preferred, or management experience required).

• Education: High school diploma or equivalent required. Associate's degree or higher preferred.
• Experience: 1 to 3 years of experience in an administrative, operational support, or coordinator role. Prior experience with HR, document management, or Workers' Compensation processes is strongly preferred.
• Technical Skills: Intermediate proficiency in Microsoft Office applications (Outlook, Excel, Word, SharePoint). Familiarity with HRIS platforms (e.g., Workday) and case/document management systems is a plus.
• Professional Skills: Strong organizational and time-management skills with the ability to effectively juggle tasks across two distinct teams. High attention to detail and ability to handle confidential information (such as teammate files, subpoenas, and medical bills) with discretion. Clear and concise written and verbal communication skills.

Certificates, Licenses, and Registrations

List applicable certificates, licenses, and registrations required or preferred for this position

n/a

Travel and Time Requirements

List the amount of travel required for this role and frequency of nights and weekends required to work.

Minimal travel required. Normal business hours with occasional evenings or weekends as business needs dictate. Will be required to work in office (Denver) at least two days a week.

Additional Requirements

Language Skills: Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

ADA/Reasonable Accommodations: DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

Work Environment: Level III - Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

Visual: Vision adequate to perform the essential duties/responsibilities of position.

May be required to demonstrate the ability to differentiate colors on a test strip.

Physical Demands: Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:

• Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.

• Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Beware of Recruitment Fraud

DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.

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