Manager - Revenue Cycle Workflow Optimization Post Service

Overview

Job Summary

Provides leadership and direction to the Revenue Cycle Workflow Optimization to ensure development, standardization, and maintenance of revenue cycle business processes. Provides strategic direction through collaboration with leaders in revenue cycle operations, HIT, and site operations to ensure that revenue cycle technology solutions enhance quality, safety, patient experience, and compliance. Serves as a subject matter expert or aggregator of experts on complex issues related to revenue cycle workflow and its intersection with revenue cycle technology

Preferred Functions

• Manages, oversees, collaborates on, and continuously evaluates revenue cycle business processes, problems, and requirements for assigned applications to support achievement of Atrium Health's strategic goals. *
• Partners with leadership across the system to identify opportunities and develop workflows related to revenue cycle operations. Identifies and implements opportunities for optimization and standardization of procedures and workflows. *
• Leads the Workflow Optimization team in facilitating visionary, out-of-the-box thinking with technology adoption and issue resolution. Ensures coordinated completion of stakeholder requests to be delivered on time.
• Takes a leading role in the revenue cycle Electronic Medical Record (EMR) change management process, helping to facilitate and improve all phases of the process, including intake review, prioritization, communication, and execution of requests
• Develops a comprehensive testing methodology to support system upgrades, and oversees implementation of that methodology. Ensures workflow documentation keeps up with changes to the EMR.
• Helps drive consistency of practice between revenue cycle applications. Recommends directions and modifications that enhance revenue cycle and site operational needs as they pertain to quality, safety, and compliance.
• Serves as a leadership liaison between revenue cycle operations, revenue cycle Health Information Technology, and site operations. Maintains positive, responsive relations between all stakeholders and the workflow optimization team.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives. Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

KSA's

• Excellent verbal and written communication skills.
• Proven skills in working effectively with multiple departments and matrix organizational structures.
• Strong ability to influence and develop others to move toward common goals and outcomes.
• Demonstrated leadership skills including project management, negotiation, delegation, prioritization, team building, time management, customer service, and conflict resolution.
• Strong organizational skills and the ability to work effectively with moderate guidance or direction.
• Effective critical thinking, creativity, problem-solving, and decision-making skills.
• Possesses and applies knowledge of key technology solutions, business drivers, and the factors that maximize area performance.
• Advanced knowledge of best practice revenue cycle business processes and the technologies that support them.
• Ability to lead a diverse group of team members, including managing through difficult situations, valuing differences, and leveraging strengths.

Essential Functions

• Coordinates and plans month-end responsibilities with MIS, other System facilities and finance departments.
• Reviews and approves journal entries according to System policy.
• Reviews and approves account reconciliations and ensures such are prepared on a timely basis.
• Ensures that the System's records and financial statements are maintained in accordance with generally accepted accounting principles.
• Coordinates preparation of financial statements and budgets, including supporting documentation.
• Maintains and examines departmental policy and procedures manual and makes recommendations for improvements.
• Ensures that all related statutory filings are completed and all retention requirements are achieved.
• Coordinates preparation of work papers for annual audit and provides supplemental information to auditor under the supervision of department leader.
• Performs analytical review, research and other related duties independently or as requested by the department leadership team.

Physical Requirements

Work requires lifting and moving reports and notebooks weighing up to 10 pounds. Must be able to work under pressure and meet deadlines. May experience prolonged periods of sitting utilizing the computer to read reports, 10-key calculator and answering the telephone.

Education, Experience and Certifications
Bachelor's Degree required. 2 to 3 years of related work experience preferred. CPA preferred.